Frequently Asked Questions

You can check the status of your order at any time by visiting the Status page or logging into your account. If your item has already been shipped, you can track your package(s) by clicking on Track a Shipment. A link to this page will also be included in your shipping confirmation email, which is sent to the address used when you placed your order.

We want you to be completely happy with your purchase. If your selection does not meet your satisfaction for any reason, we will gladly exchange or refund your purchase, excluding delivery charges, when you make your request within 30 days of the shipping date. 

For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page. 

We would be happy to offer an exchange for an item of equal value, subject to availability, within 30 days of the shipping date. For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page

We will charge your credit card account for the cost of each item, plus applicable taxes and shipping when order is placed.

We ship to any location in Canada. All products are sold in in USD and shipments to Canada may be subject to GST, Duty, and any other fees levied by the country, province, or carrier. Unless specifically exempted, the customer will be responsible for these fees upon delivery.

Media representatives requesting information, interviews, photos, and samples may reach out to sales@rdg.us  

Please send an email to sales@rdg.us

Yes, as a Trade Program member you may qualify for special pricing on all our products. We carry an extensive line of inventory and can get most of our products to you in just a matter of days.

Rosendahl Design Group warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Rosendahl Design Group US, provided that the merchandise is used as reasonably intended and has not been altered or modified. 

 

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained, or used in accordance with Rosendahl Design Group’s guidelines or in a reasonable manner, or (b) has been damaged by accident, negligent or external factors. 

Rosendahl Design Group’s products are in many cases handcrafted. Therefore, small irregularities in shape, surfaces and finishes are hallmarks of such craftsmanship and are not defects.