You can check the status of your order at any time by visiting the Status page or logging into your account. If your item has already been shipped, you can track your package(s) by clicking on Track a Shipment. A link to this page will also be included in your shipping confirmation email, which is sent to the address used when you placed your order.
We want you to be completely happy with your purchase. If your selection does not meet your satisfaction for any reason, we will gladly exchange or refund your purchase, excluding delivery charges, when you make your request within 30 days of the shipping date.
If you would like to request a return, please use the following link or look within your customer account.
We would be happy to offer an exchange for an item of equal value, subject to availability, within 30 days of the shipping date. For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page
If your Rosendahl Design Group
Purchase does not entirely meet your satisfaction, we will gladly exchange or
refund your purchase, exclusive of delivery charges and any discounts applied,
within 30 days from the date of delivery. The item(s) you wish to return, or
exchange must be unused, undamaged, in the original packaging. Your items must
have been purchased through www.rosendahl.com in the US or Canada to qualify for an exchange or refund.
To begin your return, please send your request to email@example.com with the online order
number starting with XX. A customer service representative will process your
return or exchange request and send you a Return Merchandise Authorization
(RMA) via e-mail.
The return package should be sent to:
700 Perry Road
Plainfield, IN 46168
mark the label “Rosendahl Design Group - Returns” and RMA number
Merchandise that is being returned without a
RMA, have been used, are damaged or are not received in their original
packaging will not be refunded. Such products will either be discarded or sold
at an auction with the proceeds given to charity.
Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.
If you have received a free gift or gift with purchase as a part of your order, you must return the free gift to us, if you no longer meet the conditions for receiving the free gift. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the free gift.
If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.
All discounted items are final sale and cannot be returned for refunded.
Please note: You select a carrier and bear the costs of returning the item, unless we have delivered the item to you by mistake or if the item has been damaged or defective upon receipt.
For Canada specifically, a restocking and return fee of 15 USD will be deducted before we refund your order.
Please note that you cannot cancel the purchase by refusing to receive the product or by refraining from collecting it.
You select the carrier of your choice. It is not possible to state the price of the return shipment in advance, as this depends on the weight of the item and the choice of carrier, etc. However, it is likely that the return shipping will cost at least the same as what you paid in the webshop for delivery (provided that the delivery was not free).
You bear responsibility for the goods until we receive them. You should therefore save the postage receipt and any tracking number.
we are processing your order as quickly as possible, we are not able to accommodate order cancellations or modifications. This includes adding a gift
message after you've placed your order.
When you cancel or return a
purchase, we will refund the payment for your order. If you return your entire
order, we will also refund the original shipping cost. We will refund the
amount without undue delay and in any event within 14 days from the date when
we receive your returned package. Remember to keep the receipt that you receive
from the carrier when you hand over the parcel for delivery as documentation
that the item has been sent.
All online refunds will be
completed within 14 days of receipt. All refunds will be made according to the
original method of payment. Please note that we do not refund the cost of delivery
except if your return is the result of an error made by Rosendahl Design Group
If you have any questions about
the returns process, please contact Customer Service at: firstname.lastname@example.org