You can check the status of your order at any time by visiting the Status page or logging into your account. If your item has already been shipped, you can track your package(s) by clicking on Track a Shipment. A link to this page will also be included in your shipping confirmation email, which is sent to the address used when you placed your order.

We would be happy to offer an exchange for an item of equal value, subject to availability, within 60 days of the shipping date. For details on returning your item for exchange, please refer to the packing slip included in your order or learn more on our Returns page

If your Rosendahl Design Group Purchase does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 60 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Your items must have been purchased through www.rosendahl.com in the US or Canada to qualify for an exchange or refund.

To begin your return, please look within your customer account or send your request to hello@rdg.us with the online order number. A customer service representative will process your return or exchange request and send you a Return Merchandise Authorization (RMA) via e-mail.

The return package should be sent to:                                                      

Box In Box Out
7021 Wolftown-Hood Rd
Madison VA  22727

Please mark the label “Rosendahl Design Group - Returns” and RMA number

Please note:
Merchandise that is being returned without a RMA, have been used, are damaged or are not received in their original packaging will not be refunded. Such products will either be discarded or sold at an auction with the proceeds given to charity.

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.

If you have received a free gift or gift with purchase as a part of your order, you must return the free gift to us, if you no longer meet the conditions for receiving the free gift. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the free gift. 

If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.

All discounted items are final sale and cannot be returned for refunded.

Please note: You select a carrier and bear the costs of returning the item, unless we have delivered the item to you by mistake or if the item has been damaged or defective upon receipt.

For Canada specifically, a restocking and return fee of 15 USD will be deducted before we refund your order. 

Please note that you cannot cancel the purchase by refusing to receive the product or by refraining from collecting it. 

You select the carrier of your choice. It is not possible to state the price of the return shipment in advance, as this depends on the weight of the item and the choice of carrier, etc. However, it is likely that the return shipping will cost at least the same as what you paid in the webshop for delivery (provided that the delivery was not free).

You bear responsibility for the goods until we receive them. You should therefore save the postage receipt and any tracking number.

Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations or modifications. This includes adding a gift message after you've placed your order.

When you cancel or return a purchase, we will refund the payment for your order. If you return your entire order, we will also refund the original shipping cost. We will refund the amount without undue delay and in any event within 14 days from the date when we receive your returned package.

Remember to keep the receipt that you receive from the carrier when you hand over the parcel for delivery as documentation that the item has been sent.

All online refunds will be completed within 14 days of receipt. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by Rosendahl Design Group US.

If you have any questions about the returns process, please contact Customer Service at: hello@rdg.us